“If you receive a product with manufacturing or materials defects, shoot us an email and we’ll make it right. We’re here for the long haul and want you to get a lifetime of use out of your gear. This applies to the original purchaser and is non-transferable. We are committed to our customers. We know that you demand high-quality and durable products that aren’t going to fail when needed most. That’s why we stand behind our products and offer a Lifetime Warranty.”
How Long Does this Lifetime Warranty Last and What is Covered?
HRT warrants the all HRT produced products against non-conformance with HRT material and workmanship specifications for the period of time stated below for the product “Warranty Period”:
The Lifetime Warranty Period is the “Practical Product Lifespan of the Product” as defined below.
WHAT DOES PRACTICAL PRODUCT LIFESPAN MEAN?
Practical Product Lifespan refers to the typical duration of use for a product under normal conditions. It’s important to note that this lifespan isn’t indefinite or meant to last forever. The manner in which the product is used directly impacts the usual and customary wearable life of the product, as materials will deteriorate and fade over time and moving parts will also wear. All HRT products are crafted for longevity and resilience, provided that care instructions are diligently followed. If your product starts showing signs of wear and tear, it might be time for a replacement, and we hope you’ll consider HRT for your next purchase. Determining the Practical Product Lifespan involves considering factors such as the product type, its usage, specific issues, and the product’s age. Our HRT Customer Service representatives rely on accurate consumer information to make this determination, as it’s crucial for providing the best assistance possible.
WHAT THIS WARRANTY DOES NOT COVER?
HRT IS NOT RESPONSIBLE FOR:
- DAMAGES CAUSED BY MISUSE, ABUSE, OR BY ACCIDENT OR NEGLIGENCE
- FAILURE TO OBSERVE CARE INSTRUCTIONS INCLUDING INCORRECT LAUNDERING
- DAMAGE CAUSED BY RIPS, CUTS OR TEARS
- BURNS AND ABRASIONS
- NORMAL WEAR AND TEAR
- COSMETIC DAMAGE (I.E., MINOR SCRATCHES, SURFACE DEFORMATIONS, OR DISCOLORATION) INCLUDING NATURAL FADING OF COLORS
- UNAUTHORIZED MODIFICATION OR ALTERATION INCLUDING ANY REPAIR DONE OUTSIDE OF HRT CUSTOMER SERVICE
- PRODUCTS WITH REMOVED OR DEFACED TAGS
- COUNTERFEIT PRODUCTS
- PRODUCTS PURCHASED “USED”
- ANY DAMAGES ARISING AFTER THE “WARRANTY PERIOD”
CONTACT US
If there are any questions regarding our warranty policy, you may contact us using the information below:
- High Risk Training, LLC
- 2500 Creekway Dr
- Columbus, OH 43207
- info@hrttacticalgear.com
- 866-851-4451
